Shipping policy

SHIPPING POLICY

Orders are processed within 2–5 business days, unless otherwise stated on the product page.

CANDI Collective currently ships to addresses within the United States. Available shipping methods and shipping charges are calculated based on the order and destination and are shown at checkout before payment is completed.

Estimated delivery times vary by product, destination, carrier, and fulfillment provider. The estimated delivery information available for your order will be shown at checkout or provided after your order has shipped.

Once your order ships, tracking information will be sent to the email address provided at checkout when tracking is available.

Please make sure your shipping address is complete and accurate before submitting your order. CANDI Collective is not responsible for delays or delivery problems caused by an incorrect or incomplete address provided by the customer.

Carrier delays can occasionally occur after an order has shipped. If you experience a problem with your shipment, please contact us at messagecenterinfoclerk@gmail.com, and we will assist you with the available next steps.

If an order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery in accordance with our Refund & Return Policy.